At The Professional Development Team, we focus on process management. Process management – two very relevant buzzwords in today’s business world but what does that mean? Everything is a process, in life and in business. We start with an input, do something to that input and receive an output. For example, mailing a letter; I have a letter, an envelope and a stamp – 3 inputs. I conduct actions on those three items and my output is a letter ready to go into a mailbox. Simple but it demonstrates our point of inputs leading to a desired output or effect. If you think about actions or desired results in terms of processes, then all aspects of life and business can be managed.
As a consumer, I want my products fast, cheap and of the best possible quality. Companies realize this but they also have to make a profit or they aren’t going to be in business very long. Where do we make up the difference to satisfy both sides? You guessed it! Through process management we can evaluate all the various inputs, actions and outputs for any desired result. The focus of the evaluation is to identify areas of waste, excess cost or slowdowns. Pain points are the best places to start – those are known problem areas to fix. However, processes that seem streamlined already aren’t off the hook because everything changes in the world. There may be new technology, suppliers or ideas that could make a ‘good’ process better.
CEO, The Professional Development Team